Etech’s world centers – Onshore, Nearshore, and Offshore, have the capabilities to personalize the answer that greatest match all of your requires. With Etech’s world wide outreach, Etech is usually available to aid your prospects and deliver dependable Outstanding encounters.
a bunch of devoted leaders inside the Call Heart market who're keen about producing a exceptional change for our
About us Etech provides next-era BPO etech solutions. A global minority-owned business enterprise, Etech has produced and trademarked how to turn your facts into strategic insights. Leveraging the strength of artificial plus human intelligence Etech boosts teaching and coaching to target crucial behaviors making enhanced shopper experiences and shareholder worth. Etech released in 2003 with only four hundred staff members and an individual Make contact with Centre in Nacogdoches, Texas.
Etech is surely an omnichannel purchaser engagement options provider for several of the earth’s primary and many revered makes. The encounter Etech has acquired throughout a variety of business verticals lets us to repeatedly deliver Extraordinary, individual shopper ordeals.
Learn More Life At Etech Etech thinks in Doing work hard and playing tough and strives to help make staff really feel empowered and self-confident in The work They can be accomplishing.
At QEval, we’re dedicated to aiding Get in touch with facilities strengthen their performance as a result of crystal clear, actionable insights. Our performance analytics studies offer you a in depth breakdown of agent routines, shopper interactions, and operational bottlenecks, so you can also make knowledgeable selections that bring about measurable improvements. With QEval, you don’t just get reviews—you get the resources and recommendations to act on them.
Etech’s impressive technology remedies and seasoned leaders recognize your company requirements and realize the strategic insights your brand name needs to generate effects.
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Metrics like cope with time, CSAT scores, resolution charges, and actionable insights are important to good results in 2024. absent are the times of concentrating entirely on connect with volume. Now, it’s about digging into the caliber of Every conversation and driving true final results. prepared to consider your simply call Middle overall performance to the subsequent amount? Enroll at QEval University and ???? Listen to Shawndra’s total insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The combination of care, have faith in and Electrical power introduced into the small business is exactly what tends to make the tradition at Etech distinctive. Our CEO frequently claims, “If we deal with our people today, the figures will manage themselves.”
improving your Get in touch with Heart’s performance doesn’t must be complex. With QEval College, you’ll attain usage of necessary equipment and schooling that supply precise, measurable enhancements in agent performance.
Meet Malisha, a shining star on our customer care group! From tackling responsibilities to experiencing pleasurable group activities, Malisha is familiar with how to maintain the balance in between perform and Enjoy. Her good Mind-set and group spirit make her a Pleasure to operate with.
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Here are just a few essential capabilities of what we offer: ✅ in-depth insights into agent overall performance via detailed analytics